:root{--navy: #070e1c;--navy-rail: #121b2e;--navy-line: #232a39;--paper: #101a2e;--surface: #0b1220;--raised: #16223a;--hover: #141f35;--line: #24314b;--line-strong: #33415f;--ink: #e9eef8;--ink-soft: #9aa8c4;--ink-faint: #6b7a99;--primary: #5570e8;--primary-soft: #1b2a5e;--primary-ink: #ffffff;--plate: #ffc400;--plate-ink: #2b2000;--plate-soft: #3a2e00;--plate-text: #ffc400;--ok: #3fcb8e;--ok-soft: #0e3a28;--warn: #ffc247;--warn-soft: #3d2a00;--bad: #ff6b5c;--bad-soft: #43150f;--radius: 14px;--mono: ui-monospace, "SF Mono", "JetBrains Mono", Menlo, Consolas, monospace;--sans: "Plus Jakarta Sans", ui-sans-serif, system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;color-scheme:dark}:root[data-theme=light]{--navy: #0b1220;--navy-rail: #121c30;--navy-line: #24324c;--paper: #ffffff;--surface: #f4f6fa;--raised: #eef1f6;--hover: #f7f9fc;--line: #dfe3ea;--line-strong: #c4cbd6;--ink: #0d1526;--ink-soft: #5a657a;--ink-faint: #8d97a8;--primary: #3b5bdb;--primary-soft: #e8edfd;--plate-ink: #4a3700;--plate-soft: #fff6d6;--plate-text: #6d5200;--ok: #1c9a63;--ok-soft: #e3f5ec;--warn: #b07400;--warn-soft: #fff3d6;--bad: #d64539;--bad-soft: #fdecea;color-scheme:light}*{box-sizing:border-box}html,body,#root{height:100%}body{margin:0;font-family:var(--sans);font-size:14px;line-height:1.45;color:var(--ink);background:var(--surface);-webkit-font-smoothing:antialiased}.num,td.num,th.num{font-variant-numeric:tabular-nums}.mono{font-family:var(--mono);font-size:12.5px}.shell{display:grid;grid-template-columns:248px 1fr;height:100%}.workspace{display:flex;flex-direction:column;min-width:0;height:100%}.rail{background:var(--navy);color:#c9d3e4;display:flex;flex-direction:column;padding:18px 0 12px;overflow-y:auto}.brand{display:flex;align-items:center;gap:9px;padding:0 18px 18px;color:#fff;font-weight:700;letter-spacing:-.2px;font-size:15px}.plate-chip{width:26px;height:17px;border-radius:3px;background:var(--plate);border:1px solid #000;flex:none}.nav{display:flex;flex-direction:column}.nav button{all:unset;cursor:pointer;display:flex;align-items:center;gap:8px;padding:10px 14px;margin:1px 10px;border-radius:10px;font-size:13.5px;color:#96a3bb}.nav button:hover{color:#e4ebf7;background:var(--navy-rail)}.nav button[aria-current=page]{color:#fff;background:#5570e8;font-weight:700}.nav .nav-label{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.nav .count{margin-left:auto;font-variant-numeric:tabular-nums;font-size:11.5px;padding:1px 6px;border-radius:9px;background:var(--navy-line);color:#aab6cc}.nav .count.urgent{background:var(--bad);color:#fff}.nav .count.todo{background:var(--plate);color:#2b2000;font-weight:700}.rail-foot{margin-top:auto;padding:14px 18px 0;border-top:1px solid var(--navy-line);font-size:11.5px;color:#6b788f;display:flex;flex-direction:column;gap:7px}.rail-foot button{all:unset;cursor:pointer;color:#8fa0bd;font-size:12px}.rail-foot button:hover{color:#fff;text-decoration:underline}.main{flex:1;overflow-y:auto;padding:22px 26px 60px}.page-head{margin-bottom:18px}.page-head h1{margin:0;font-size:21px;letter-spacing:-.4px}.page-head p{margin:4px 0 0;color:var(--ink-soft);font-size:13px;max-width:62ch}.alarm{border:1px solid var(--bad);border-left-width:4px;background:var(--bad-soft);padding:13px 15px;margin-bottom:18px}.alarm h2{margin:0 0 3px;font-size:14.5px;color:var(--bad)}.alarm p{margin:0;font-size:13px;color:var(--ink)}.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(132px,1fr));border:1px solid var(--line);background:var(--paper);margin-bottom:20px;border-radius:var(--radius);overflow:hidden}.stat{padding:12px 14px;border-right:1px solid var(--line)}.stat:last-child{border-right:0}.stat dt{margin:0;font-size:11.5px;color:var(--ink-faint)}.stat dd{margin:2px 0 0;font-size:23px;font-weight:650;font-variant-numeric:tabular-nums;letter-spacing:-.5px}.stat dd small{font-size:12px;font-weight:500;color:var(--ink-faint);margin-left:3px}.stat.act dd{color:var(--warn)}.stat.alarmed dd{color:var(--bad)}.panel{background:var(--paper);border:1px solid var(--line);margin-bottom:20px;border-radius:var(--radius);overflow:hidden}.panel>table,.panel>.scroll{display:block;overflow-x:auto}.panel>table{width:100%}.panel-head{display:flex;align-items:center;gap:10px;padding:10px 14px;border-bottom:1px solid var(--line)}.panel-head h2{margin:0;font-size:13.5px}.panel-head .spacer{flex:1}table{width:100%;border-collapse:collapse}th{text-align:left;font-size:11.5px;font-weight:600;color:var(--ink-faint);padding:8px 14px;border-bottom:1px solid var(--line-strong);white-space:nowrap}td{padding:9px 14px;border-bottom:1px solid var(--line);vertical-align:top}tbody tr:last-child td{border-bottom:0}tbody tr:hover{background:var(--hover)}td.shrink{white-space:nowrap;width:1%}.empty{padding:34px 14px;text-align:center;color:var(--ink-faint);font-size:13px}.state{display:inline-flex;align-items:center;gap:6px;white-space:nowrap}.state:before{content:"";width:7px;height:7px;border-radius:50%;background:var(--ink-faint);flex:none}.state.ok:before{background:var(--ok)}.state.warn:before{background:var(--warn)}.state.bad:before{background:var(--bad)}.state.live:before{background:var(--ok);box-shadow:0 0 0 3px var(--ok-soft);animation:pulse 1.8s ease-in-out infinite}@keyframes pulse{50%{opacity:.45}}@media(prefers-reduced-motion:reduce){.state.live:before{animation:none}}.flag{display:inline-block;padding:1px 6px;border-radius:3px;white-space:nowrap;font-size:11px;font-weight:650;background:var(--bad-soft);color:var(--bad);border:1px solid var(--bad)}button.btn{all:unset;cursor:pointer;padding:8px 14px;border-radius:10px;font-size:13px;font-weight:700;border:1px solid var(--line-strong);background:var(--paper);color:var(--ink);white-space:nowrap}button.btn:hover:not(:disabled){background:var(--surface)}button.btn:disabled{opacity:.45;cursor:not-allowed}button.btn.primary{background:var(--primary);border-color:var(--primary);color:var(--primary-ink)}button.btn.primary:hover:not(:disabled){filter:brightness(1.08)}button.btn.go{background:var(--ok);border-color:var(--ok);color:#06231a}button.btn.go:hover:not(:disabled){filter:brightness(1.08)}button.btn.stop{background:var(--paper);border-color:var(--bad);color:var(--bad)}button.btn.stop:hover:not(:disabled){background:var(--bad-soft)}button.btn.sm{padding:4px 9px;font-size:12px}button.link{all:unset;cursor:pointer;color:var(--primary);font-size:13px;font-weight:600}button.link:hover{text-decoration:underline}:where(button,a,input,select,textarea):focus-visible{outline:2px solid var(--primary);outline-offset:1px}input[type=text],input[type=tel],input[type=date],input[type=number],select,textarea{font:inherit;color:var(--ink);padding:8px 11px;border:1px solid var(--line-strong);border-radius:10px;background:var(--raised)}textarea{resize:vertical;min-height:64px;width:100%}label.field{display:block;margin-bottom:11px}label.field>span{display:block;font-size:12px;color:var(--ink-soft);margin-bottom:4px}label.field select,label.field input[type=text]{width:100%}.review{display:grid;grid-template-columns:1fr 330px;gap:0}.review .docs{background:#1a1a1d;padding:14px;display:flex;flex-direction:column;gap:12px;min-height:460px;align-items:center;justify-content:center}.review .docs img{max-width:100%;max-height:72vh;object-fit:contain;background:#fff;cursor:zoom-in}.review .docs img.zoom{max-height:none;cursor:zoom-out}.review .docs .none{color:#8b8b93;font-size:13px}.review .decide{padding:16px;border-left:1px solid var(--line)}.review .decide h3{margin:0 0 3px;font-size:15px}.review .decide .who{color:var(--ink-soft);font-size:12.5px;margin-bottom:14px}.review dl.facts{margin:0 0 16px;font-size:13px}.review dl.facts div{display:flex;gap:8px;padding:4px 0;border-bottom:1px solid var(--line)}.review dl.facts dt{color:var(--ink-faint);min-width:94px;margin:0;font-size:12px}.review dl.facts dd{margin:0;flex:1}.review .actions{display:flex;gap:8px}.plate-warn{border:1px solid var(--bad);background:var(--bad-soft);padding:9px 11px;margin-bottom:14px;font-size:12.5px;color:var(--ink)}.reject-copy{background:var(--surface);border:1px solid var(--line);padding:9px 11px;font-size:12.5px;margin-bottom:12px}.reject-copy strong{display:block;margin-bottom:3px;font-size:12px}.reject-copy em{color:var(--ink-soft);font-style:normal}.login-wrap{height:100%;display:grid;place-items:center;background:var(--navy)}.login{width:360px;background:var(--paper);border-top:3px solid var(--plate);border-radius:var(--radius);padding:28px}.login .brand{padding:0 0 16px;color:var(--ink)}.login h1{margin:0 0 4px;font-size:18px}.login p{margin:0 0 18px;color:var(--ink-soft);font-size:13px}.login input{width:100%}.login .err{background:var(--bad-soft);border:1px solid var(--bad);color:var(--bad);padding:8px 10px;font-size:12.5px;margin-bottom:12px}.login .dev{background:var(--plate-soft);border:1px solid var(--plate);color:var(--plate-text);padding:8px 10px;font-size:12.5px;margin-bottom:12px}.login .row{display:flex;gap:8px;margin-top:14px}.login .row button{flex:1}.toast{position:fixed;bottom:18px;left:50%;transform:translate(-50%);background:var(--raised);color:var(--ink);border:1px solid var(--line-strong);padding:10px 16px;border-radius:10px;font-size:13px;z-index:50;max-width:70ch}.toast.bad{background:var(--bad)}.mapwrap{background:var(--paper);border:1px solid var(--line);margin-bottom:20px}.map-head{display:flex;align-items:center;gap:12px;padding:10px 14px;border-bottom:1px solid var(--line);font-size:13.5px}.map-head .map-meta{color:var(--ink-soft);font-size:12.5px}.map-head .spacer{flex:1}.map{height:440px;width:100%;background:var(--surface)}.legs{border-top:1px solid var(--line)}.legs th{font-size:11px;padding:7px 14px}.legs td{padding:7px 14px;font-size:13px}.map-key{display:flex;gap:16px;padding:8px 14px;border-top:1px solid var(--line);font-size:12px;color:var(--ink-soft)}.map-key span{display:inline-flex;align-items:center;gap:6px}.map-key i{width:22px;height:0;border-top-width:3px;display:inline-block}.map-key i.planned{border-top-style:solid;border-top-color:#3b5bdb}.map-key i.actual{border-top-style:dashed;border-top-color:#c0392b}form.setting{display:grid;gap:10px;max-width:560px;padding:4px 0}form.setting label{display:grid;gap:3px}form.setting label strong{font-size:14px;color:var(--ink)}form.setting label span{font-size:13px;color:var(--ink-soft);line-height:1.45}form.setting .row{display:flex;gap:8px;align-items:center}form.setting input[type=number]{width:96px;font-variant-numeric:tabular-nums}form.setting input[aria-invalid=true]{border-color:var(--bad)}p.hint{font-size:13px;color:var(--ink-soft);margin:0 0 10px}p.hint.bad{color:var(--bad);margin:0}.support{display:grid;grid-template-columns:minmax(260px,340px) 1fr;gap:16px;align-items:start}@media(max-width:900px){.support{grid-template-columns:1fr}}ul.queue{list-style:none;margin:0;padding:0;display:grid;gap:6px}button.queue-item{width:100%;text-align:left;display:grid;gap:3px;padding:9px 10px;border:1px solid var(--line);border-radius:6px;background:var(--paper);cursor:pointer;font:inherit}button.queue-item:hover{background:var(--surface)}button.queue-item.on{border-color:var(--navy);box-shadow:inset 3px 0 0 var(--plate)}.queue-item .who{font-weight:600;color:var(--ink)}.queue-item .who small{font-weight:400;color:var(--ink-faint)}.queue-item .tags{display:flex;gap:6px;flex-wrap:wrap}.queue-item .last{font-size:13px;color:var(--ink-soft);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.queue-item .when{font-size:12px;color:var(--ink-faint)}.convo{display:grid;gap:16px}.messages{display:grid;gap:8px;max-height:360px;overflow-y:auto;padding:4px 2px 8px}.msg{display:grid;gap:2px;max-width:80%;padding:8px 11px;border-radius:8px;background:var(--surface)}.msg.agent{justify-self:end;background:var(--primary);color:var(--primary-ink)}.msg.agent .from{color:#ffffffbf}.msg.bot{background:transparent;border:1px dashed var(--line-strong)}.msg .from{font-size:11px;color:var(--ink-faint)}form.reply{display:flex;gap:8px;align-items:flex-end;margin-top:8px}form.reply textarea{flex:1;min-height:44px}dl.facts{display:grid;grid-template-columns:120px 1fr;gap:8px 14px;margin:0;font-size:14px}dl.facts dt{color:var(--ink-soft)}dl.facts dd{margin:0;color:var(--ink)}ol.riders{margin:0;padding-left:18px;display:grid;gap:4px}.plate{background:var(--plate);color:#0d1526;padding:1px 6px;border-radius:3px;font-family:var(--mono);font-size:12px}span.row{display:inline-flex;gap:8px}ul.agents{margin:10px 0 0;padding-left:18px;font-size:14px}p.hint{font-size:13px;color:var(--ink-soft);margin:6px 0}p.hint.bad{color:var(--bad);font-weight:600}.support .panel>ul.queue,.convo .panel>.messages,.convo .panel>dl.facts,.convo .panel>form.reply,.convo .panel>p.hint,.panel>form.setting.pad,.panel>ul.agents,.panel>p.hint{margin-left:14px;margin-right:14px}.support .panel>ul.queue{margin:12px 14px}.convo .panel>.messages{padding-top:12px}.convo .panel>form.reply,.convo .panel>dl.facts{margin-bottom:14px}.convo .panel>dl.facts{margin-top:12px}.support .panel,.convo .panel{margin-bottom:0}.panel>form.setting.pad{padding:12px 0}.panel>ul.agents{padding:0 0 14px 18px}.support{margin-bottom:20px}.panel>.pad{padding:12px 14px 16px}table.checks{width:100%;border-collapse:collapse;font-size:13px;margin-top:8px}table.checks th{text-align:left;font-weight:600;color:var(--ink-soft);padding:6px 8px;border-bottom:1px solid var(--line)}table.checks td{vertical-align:top;padding:8px;border-bottom:1px solid var(--line)}small.detail{display:block;color:var(--ink-faint);font-size:12px;margin-top:2px;word-break:break-word}.muted{color:var(--ink-faint)}ul.fixes,ul.fails{margin:8px 0 0;padding-left:18px;font-size:13px}ul.fails{margin:0}.pad form.row{display:flex;gap:8px;max-width:420px}.pad form.row input{flex:1}.matchroute{margin-top:14px}.matchroute h3{margin:0;font-size:14px}button.btn.danger{background:var(--bad);border-color:var(--bad);color:#fff}button.btn.danger:hover:not(:disabled){filter:brightness(.92)}tr.clickable{cursor:pointer}tr.clickable:hover td{background:var(--surface)}tr.selected td{background:var(--primary-soft)}tr.faded td{opacity:.55}.person .pad.who{display:flex;gap:16px;align-items:flex-start}.avatar{width:64px;height:64px;border-radius:50%;object-fit:cover;flex:none}.avatar.none{display:grid;place-items:center;background:var(--surface);color:var(--ink-soft);font-weight:700;font-size:22px}h3.sub{font-size:13px;margin:16px 0 4px;color:var(--ink-soft)}.docs{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:10px;margin-top:8px}a.doc{display:grid;gap:4px;padding:8px;border:1px solid var(--line);border-radius:6px;text-decoration:none;color:var(--ink);background:var(--paper)}a.doc:hover{border-color:var(--navy)}a.doc img{width:100%;height:100px;object-fit:cover;border-radius:4px;background:var(--surface)}.docfile{height:100px;display:grid;place-items:center;background:var(--surface);border-radius:4px;font-weight:700;color:var(--ink-soft)}.ridebox{border-top:1px solid var(--line)}.convo-pad{padding:12px 14px}.support .panel>ul.queue.pad{padding:0}.brand small{display:block;font-size:11px;font-weight:500;opacity:.7}.login .divider{display:flex;align-items:center;gap:10px;color:var(--ink-faint);font-size:12px;margin:6px 0}.login .divider:before,.login .divider:after{content:"";flex:1;height:1px;background:var(--line)}.gbtn{display:flex;justify-content:center;min-height:44px}.ms{font-family:Material Symbols Outlined;font-weight:400;font-style:normal;line-height:1;letter-spacing:normal;text-transform:none;display:inline-block;white-space:nowrap;direction:ltr;-webkit-font-smoothing:antialiased;flex:none}.brand{padding:0 16px 14px}.brand-plate,.plate-badge{display:inline-flex;align-items:stretch;gap:0;overflow:hidden;background:var(--plate);color:#0d1526;border:1.5px solid #0d1526;border-radius:6px;font-weight:800;letter-spacing:1px;font-variant-numeric:tabular-nums;white-space:nowrap}.brand-plate{font-size:14px}.brand-plate i,.plate-badge i{font-style:normal;background:#1d3fb8;color:#fff;font-size:8px;letter-spacing:.4px;display:grid;place-items:center;padding:0 4px;margin-right:6px}.brand-plate{padding-right:9px;line-height:26px}.plate-badge{font-size:12px;padding-right:7px;line-height:20px}.rail-label{padding:6px 24px 8px;font-size:11px;font-weight:700;letter-spacing:.8px;color:#6b7a99}.rail-foot .hub{display:flex;align-items:center;gap:7px;color:#9aa8c4;font-weight:600}.rail-foot .hub .dot,.netpill .dot{width:8px;height:8px;border-radius:50%;background:var(--ok);box-shadow:0 0 0 3px var(--ok-soft)}.netpill .dot.bad{background:var(--bad);box-shadow:0 0 0 3px var(--bad-soft)}.rail-foot button{display:inline-flex;align-items:center;gap:6px}.topbar{display:flex;align-items:center;gap:12px;padding:12px 26px;border-bottom:1px solid var(--line);background:var(--surface)}.topbar .spacer{flex:1}.netpill,.topchip{display:inline-flex;align-items:center;gap:8px;padding:7px 13px;border-radius:999px;background:var(--paper);border:1px solid var(--line);font-size:12.5px;color:var(--ink-soft)}.netpill b{color:var(--bad)}.quota{display:grid;grid-template-columns:auto auto;gap:2px 10px;align-items:center;font-size:11px;color:var(--ink-faint)}.quota b{font-size:14px;color:var(--ink);font-variant-numeric:tabular-nums}.quota b small{color:var(--ink-faint);font-weight:500}.quota i{grid-column:1 / -1;height:4px;border-radius:2px;background:var(--raised);overflow:hidden}.quota i em{display:block;height:4px;background:var(--primary)}button.iconbtn{all:unset;cursor:pointer;width:38px;height:38px;border-radius:50%;display:grid;place-items:center;background:var(--paper);border:1px solid var(--line);color:var(--ink)}button.iconbtn:hover{border-color:var(--primary)}.who{display:flex;align-items:center;gap:10px;text-align:right}.who b{display:block;font-size:13px}.who small{display:block;font-size:11px;color:var(--ink-faint)}.avatar-sm{width:36px;height:36px;border-radius:50%;display:grid;place-items:center;background:var(--primary-soft);color:var(--primary);font-weight:800;font-size:13px}@media(max-width:900px){.shell{grid-template-columns:1fr}.rail,.quota,.topchip{display:none}}.fleetmap{position:relative;height:420px}.fleetmap-canvas{position:absolute;top:0;right:0;bottom:0;left:0;background:var(--raised)}.fleetmap-note{position:absolute;top:0;right:0;bottom:0;left:0;display:grid;place-items:center;color:var(--ink-faint);font-size:13px;padding:20px;text-align:center}.mc-head{display:flex;align-items:flex-end;gap:14px;margin-bottom:18px;flex-wrap:wrap}.mc-head>div:first-child{flex:1;min-width:260px}.mc-head h1{margin:0;font-size:22px;letter-spacing:-.4px;display:flex;align-items:center;gap:10px}.mc-head h1 .dot{width:10px;height:10px;border-radius:50%;background:var(--ok);box-shadow:0 0 0 4px var(--ok-soft)}.mc-head h1 .dot.bad{background:var(--bad);box-shadow:0 0 0 4px var(--bad-soft)}.mc-head p{margin:4px 0 0;color:var(--ink-soft);font-size:13px}.mc-head .row{display:flex;gap:8px}button.btn,a.btn{display:inline-flex;align-items:center;gap:6px}a.btn{text-decoration:none;cursor:pointer;padding:8px 14px;border-radius:10px;font-size:13px;font-weight:700;border:1px solid var(--line-strong);background:var(--raised);color:var(--ink);white-space:nowrap}a.btn.sm{padding:5px 10px;font-size:12px}a.btn.danger{background:var(--bad);border-color:var(--bad);color:#fff}a.btn.block,button.btn.block{display:flex;justify-content:center;width:100%;box-sizing:border-box}.kpis{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:14px;margin-bottom:18px}@media(max-width:1200px){.kpis{grid-template-columns:repeat(3,minmax(0,1fr))}}@media(max-width:700px){.kpis{grid-template-columns:1fr 1fr}}.kpi{background:var(--paper);border:1px solid var(--line);border-radius:var(--radius);padding:14px 16px;display:grid;gap:6px}.kpi-top{display:flex;align-items:center;color:var(--ink-faint);font-size:11.5px;font-weight:700;letter-spacing:.5px;text-transform:uppercase}.kpi-top span{flex:1}.kpi-top .ms{color:var(--primary)}.kpi-value{font-size:30px;font-weight:800;letter-spacing:-.6px;font-variant-numeric:tabular-nums}.kpi-value small{font-size:13px;font-weight:600;color:var(--ink-faint);letter-spacing:0}.kpi-value.ok{color:var(--ok)}.kpi-value.amber{color:var(--plate)}.kpi-note{font-size:12px;color:var(--ink-soft)}.kpi.alarm{background:var(--bad);border-color:var(--bad);color:#fff}.kpi.alarm .kpi-top,.kpi.alarm .kpi-note,.kpi.alarm .kpi-top .ms{color:#fff}.bar{height:5px;border-radius:3px;background:var(--raised);overflow:hidden}.bar i{display:block;height:5px;background:var(--primary);border-radius:3px}.mc-grid{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:18px;align-items:start}@media(max-width:1100px){.mc-grid{grid-template-columns:1fr}}.mc-side{display:grid;gap:14px}.panel-head h2{display:flex;align-items:center;gap:6px}.chips{display:flex;gap:6px;flex-wrap:wrap}button.chip{all:unset;cursor:pointer;padding:6px 12px;border-radius:999px;font-size:12px;font-weight:700;background:var(--raised);border:1px solid var(--line);color:var(--ink-soft)}button.chip.on{background:var(--primary);border-color:var(--primary);color:#fff}button.chip.on.bad{background:var(--bad);border-color:var(--bad)}table.fleet td{vertical-align:middle}table.fleet tbody tr{cursor:pointer}table.fleet tr.sosrow td{background:var(--bad-soft)}.seats{display:flex;align-items:center;gap:4px}.seat{width:24px;height:24px;border-radius:50%;display:grid;place-items:center;font-size:11px;font-weight:800;background:var(--raised);border:1px solid var(--line-strong);color:var(--ink-faint)}.seat.on{background:var(--ok);border-color:var(--ok);color:#06231a}.seat.done{background:var(--primary-soft);border-color:var(--primary);color:var(--primary)}.seat.miss{background:var(--bad);border-color:var(--bad);color:#fff}.seats small{margin-left:4px;color:var(--ink-faint);font-variant-numeric:tabular-nums}.sidecard{background:var(--paper);border:1px solid var(--line);border-radius:var(--radius);padding:14px 16px;display:grid;gap:10px}.sidecard h3{margin:0;font-size:14px;display:flex;align-items:center;gap:6px}.sidecard h3 .pill{margin-left:auto}.siderow{display:flex;align-items:center;gap:10px;padding:9px 10px;border-radius:10px;background:var(--raised)}.siderow>div{flex:1;min-width:0}.siderow b{display:block;font-size:13px}.siderow small{display:block;font-size:11.5px;color:var(--ink-faint)}.pill{display:inline-flex;padding:2px 8px;border-radius:999px;font-size:11px;font-weight:700;background:var(--raised);color:var(--ink-soft);border:1px solid var(--line);white-space:nowrap}.pill.warn{background:var(--plate);color:#2b2000;border-color:var(--plate)}.small{font-size:12px;margin:0}.bignum{font-size:26px;font-weight:800;font-variant-numeric:tabular-nums}.bignum small{font-size:12px;color:var(--ink-faint);font-weight:600}.soscard{border:2px solid var(--bad);border-radius:var(--radius);overflow:hidden;background:var(--paper)}.sos-head{display:flex;align-items:center;gap:8px;padding:12px 14px;background:var(--bad);color:#fff;font-size:14px}.sos-head .since{margin-left:auto;font-size:12px;font-variant-numeric:tabular-nums;background:#00000040;padding:2px 8px;border-radius:6px}.sos-body{padding:14px;display:grid;gap:10px}.sos-who{display:flex;align-items:center;gap:10px}.sos-who b{display:block}.sos-who a{font-size:13px;color:var(--ink);font-weight:700}.sos-note{margin:0;padding:10px;border-radius:10px;background:var(--raised);font-size:13px}.sos-loc{display:inline-flex;align-items:center;gap:4px;font-size:12.5px;color:var(--bad)}.sos-trip{display:flex;align-items:center;gap:8px;padding:8px 10px;border-radius:10px;background:var(--raised)}.sos-actions{display:grid;grid-template-columns:1fr 1fr;gap:6px}.cb-banner{display:flex;align-items:center;gap:14px;padding:12px 16px;margin-bottom:16px;border-radius:var(--radius);background:var(--paper);border:1px solid var(--bad);font-size:13.5px}.cb-tag{display:inline-flex;align-items:center;gap:8px;padding:6px 12px;border-radius:999px;background:var(--bad-soft);color:var(--bad);font-weight:800;font-size:12px;letter-spacing:.4px;white-space:nowrap}.cb-tag .dot,.tag .dot{width:7px;height:7px;border-radius:50%;background:currentColor}.desk{display:grid;grid-template-columns:320px minmax(0,1fr) 330px;gap:16px;align-items:start;margin-bottom:20px}@media(max-width:1280px){.desk{grid-template-columns:300px minmax(0,1fr)}.desk-ride{grid-column:1 / -1}}@media(max-width:800px){.desk{grid-template-columns:1fr}}.desk-queue,.desk-convo,.desk-empty{background:var(--paper);border:1px solid var(--line);border-radius:var(--radius)}.desk-queue{padding:14px;display:grid;gap:10px;max-height:calc(100vh - 170px);overflow-y:auto}.desk-queue-head{display:flex;align-items:center;gap:8px}.desk-queue-head h2{margin:0;font-size:17px;display:flex;align-items:center;gap:6px;flex:1}.desk-queue input{width:100%}ul.tickets{list-style:none;margin:0;padding:0;display:grid;gap:10px}.ticket{cursor:pointer;padding:12px;border-radius:12px;background:var(--raised);border:1px solid var(--line);display:grid;gap:7px}.ticket:hover{border-color:var(--line-strong)}.ticket.on{border-color:var(--primary);box-shadow:inset 4px 0 0 var(--primary)}.ticket.cb{border-color:var(--bad)}.ticket-top{display:flex;align-items:center;gap:8px}.ticket-top .id{margin-left:auto;color:var(--ink-faint);font-size:11px}.ticket-who{display:flex;align-items:center;gap:8px}.ticket-who b{font-size:15px}.ticket p{margin:0;font-size:13px;color:var(--ink-soft);overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.ticket p.bad{color:var(--bad)}.ticket-foot{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--ink-faint)}.ticket-foot>span:first-child{display:inline-flex;align-items:center;gap:4px;flex:1}.tag{display:inline-flex;align-items:center;gap:5px;padding:3px 8px;border-radius:6px;font-size:10.5px;font-weight:800;letter-spacing:.4px;white-space:nowrap}.tag.bad{background:var(--bad);color:#fff}.tag.warn{background:var(--plate);color:#2b2000}.tag.live{background:var(--ok-soft);color:var(--ok)}.tag.ok{background:var(--raised);color:var(--ink-soft)}.desk-empty{min-height:320px;display:grid;place-items:center;align-content:center;gap:8px;color:var(--ink-faint)}.desk-convo{display:flex;flex-direction:column;min-height:560px;max-height:calc(100vh - 170px)}.convo-head{padding:14px 16px;border-bottom:1px solid var(--line);display:grid;grid-template-columns:1fr auto;gap:10px;align-items:center}.convo-id{grid-column:1 / -1;display:flex;align-items:center;gap:8px;color:var(--ink-faint)}.convo-who{display:flex;align-items:center;gap:10px}.convo-who b{display:block;font-size:18px}.convo-who small{color:var(--ink-soft);display:inline-flex;align-items:center;gap:3px;flex-wrap:wrap}.convo-who a{color:var(--ink);font-weight:700}.convo-actions{display:flex;gap:6px}.convo-alert{grid-column:1 / -1;display:flex;align-items:center;gap:6px;padding:8px 10px;border-radius:10px;background:var(--bad-soft);color:var(--bad);font-weight:700;font-size:13px}.convo-alert a{color:var(--bad)}.convo-msgs{flex:1;overflow-y:auto;padding:16px;display:grid;gap:12px;align-content:start}.cmsg{display:flex;gap:8px;align-items:flex-end;max-width:82%}.cmsg.agent{justify-self:end}.cavatar{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;flex:none;background:var(--plate);color:#2b2000;font-size:11px;font-weight:800}.cavatar.bot{background:var(--raised);color:var(--primary)}.cavatar.agent{background:var(--primary-soft);color:var(--primary)}.cbubble{display:grid;gap:3px;padding:10px 13px;border-radius:14px;background:var(--raised);border:1px solid var(--line);font-size:14px}.cbubble .from{font-size:11px;color:var(--ink-faint);font-weight:700}.cmsg.user .cbubble{border-bottom-left-radius:4px}.cmsg.agent .cbubble{background:var(--primary);border-color:var(--primary);color:#fff;border-bottom-right-radius:4px}.cmsg.agent .cbubble .from{color:#ffffffbf}.cmsg.bot .cbubble{background:transparent;border-style:dashed}.convo-compose{border-top:1px solid var(--line);padding:12px 16px 14px;display:grid;gap:8px}.convo-compose form{display:flex;gap:8px;align-items:flex-end}.convo-compose textarea{flex:1;min-height:64px}.convo-compose button.chip{display:inline-flex;align-items:center;gap:4px}.convo-closed{padding:12px 16px;border-top:1px solid var(--line);margin:0}.desk-ride{display:grid;gap:12px}.desk-ride h3 .tag{margin-left:auto}.ride-route{font-size:15px}.pilot{display:flex;align-items:center;gap:10px}.pilot b{display:block}.pilot small{color:var(--ink-faint);font-size:12px}.siderow .seat{flex:none}.siderow a{color:var(--ink-soft)}.sidecard .plate-badge,.sos-trip .plate-badge{justify-self:start;align-self:flex-start}